Frequently Asked Questions

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At Arcadia, we strive day in and day out to serve as a resource to those who need in home care or medical staffing services. We've identified some of the most frequently asked questions and answers to guide you in the right direction.

• What is private duty home care?
  

  Private duty home care agencies are companies that provide home care aides, companion care, homemaker services and may provide nursing services in the client's home or place of residence.

  
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• Who pays for private duty home care?
  

  There are multiple ways to pay for private duty home care. The most common methods for covering the cost of private duty home care is long term care insurance benefits or out of pocket. We are happy to work with your insurance company to discuss your benefit plan and thus provide information to you and your family so that you can make an informed decision on your care needs. We will also assist you by billing the insurance company directly.

  
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• Are your services available for the elderly in nursing homes or assisted living facilities?
  

  Yes, we provide services wherever clients reside.

  
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• How do I get started?
  

  It's easy! Find a location near you by reviewing the list of locations here on the website or calling toll free at 800.733.8427. Once the basic information is received we can arrange a time to schedule a complimentary assessment to determine next steps.

  
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• How do you select your caregivers?
  

  Complete a thorough reference check, perform a criminal background check, administer a competency exam, and conduct a personal individual interview. Everyone that works with us, from home health aides to nurses, are bonded and insured.
  
  Every one of our caregivers has home care experience. We match caregivers to you and your family based on your care needs.

  
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• What happens if my caregiver is sick?
  

  It's not a problem. We orient multiple employees who can meet your care needs. If one home health aide, nurse, or caregiver is sick, another is normally available.

  
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• Who pays the caregiver - me or you?
  

  Arcadia handles all the payroll, taxes, insurance and administrative responsibilities for you.

  
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• Can I change the schedule if I have outside appointments or if I am going on vacation?
  

  Yes, changes are easily accommodated by contacting the local office and discuss your scheduling needs.

  
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• How do I select a home health provider?
  

  As in selecting any healthcare provider, patients and families should ask questions and make an informed selection, based on their specific care needs. Some of these questions are:

  • How long has the provider been serving the community?
  • Does the provider select and train its employees and are they background checked and insured?
  • Does the provider include the patient and his or her family members in developing the plan of care? Are they involved in making care plan changes?
  • What procedures does this provider have in place to handle emergencies? Are its caregivers available 24 hours a day, seven days a week?
  • How does this provider ensure patient confidentiality?
  • Is the patient's course of treatment documented?

  
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